Position: Software Systems Engineer
Role Summary

We are looking for a Senior ServiceNow Developer with solid hands-on experience in building, customizing, and integrating solutions on the ServiceNow platform. The role requires deep technical expertise, end-to-end ownership of development, and the ability to work closely with architects and business stakeholders in an Agile environment.
What youll be doing:
Design, develop, and enhance ServiceNow solutions across ITSM and other modules (SPM, ITOM, custom apps).
Build custom functionality using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Workflows.
Exposure to ServiceNow AI features (Virtual Agent, Predictive Intelligence, Now Assist)
Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server.
Ensure high-quality, scalable, secure, and performant implementations.
Conduct code reviews, reduce technical debt, and follow ServiceNow best practices.
Troubleshoot production issues and support root-cause analysis.




Mentor junior developers and contribute to team knowledge sharing.
Experience and involvement in ServiceNow upgrade activities
What were looking for:
5+ years of hands-on ServiceNow development experience.
Robust JavaScript skills (server-side client-side scripting).
Solid experience with ITSM processes (Incident, Problem, Change, Request).
Hands-on experience with Flow Designer, IntegrationHub, REST APIs.
Good understanding of ServiceNow architecture, data model, security, and performance tuning.
Experience working in Agile/Scrum teams.
Certifications
Mandatory: ServiceNow CSA, ServiceNow CAD
Preferred: CIS (itsm/spm), ITIL 4
Nice to Have
Experience with CMDB/CSDM, Discovery, Domain Separation
Enterprise or large-scale implementation experience
Soft Skills
Solid problem-solving and analytical abilities
Excellent communication and stakeholder management skills
Ability to lead by influence and mentor others
Comf

📌 Software Systems Engineer Bengaluru (India)
🏢 Einfochips
📍 India