This role works within service team and provides day-to-day management of retail carrier pick-ups from Client warehouses. FAM serves as the subject matter expert for retailer shipping guidelines and provides best-in-class support for end clients and their retail delivery needs. Their expert knowledge of clients processes and procedures ensures a seamless experience for the end client, and their exceptional service skills strengthen the trust and bond within the partnership. This position reports to the Supervisor of Client Solutions.

KEY RESPONSIBILITIES

Serving as a day-to-day resource and manager of client retail shipments, including:
Reading, understanding, and translating retail customer vendor routing guidelines
Clearly communicating with the client’s Traffic and Operation teams to confirm freight details, packing requirements, pallets, weights etc.
Cultivating and strengthening the client partnership by being responsive, helpful and knowledgeable when routing inquiries arise
Independently and proactively owning the routing experience for current clients




Successfully managing a large volume of cases and client activity in a virtual environment
Setting priorities and making competent business decisions
Updating routing requirement documentation for clients
Investigating potential chargebacks for routing discrepancies
Working with the Operations team to ensure the order is packed out to the standards of the routing guide
Adhering to the values/standards of the retailer

QUALIFICATIONS

Bachelor’s degree preferred. Previous experience managing routing across various retailers required; EDI experience preferred.

REQUIRED SKILLS & COMPETECIES
Proficient in the use of Salesforce
Proficient in the use of Microsoft Office
Advanced problem solving and analytical skills
Excellent verbal and written communication skills
Strategic thinker with robust attention to detail and time management
Works well in a dynamic, quick-paced environment
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