Role:

The Branch Head will be responsible for driving sustainable business growth, delivering exceptional customer experiences, and ensuring operational excellence at the branch.

Key Result Areas:
Sustainable Branch Growth
Branch Operational & People Excellence
Customer Relationship Management (CRM)

Key Responsibilities:
Sustainable Branch Growth:
Own the Profit & Loss (P&L;) accountability, ensuring sustained profitability through optimal resource allocation and cost control.
Manage branch budgets and performance metrics to ensure profitability
Develop and implement data-driven strategies to enhance revenue streams, deepen customer wallet share and expand market presence.
Lead and support the Branch team in meeting or exceeding targets.
Foster cross-functional collaboration with regional, marketing teams to achieve branch goals.
Customer Relationship Management
Support in lead conversion for recent customer acquisition
Engage with customers by providing tailored product recommendations by performing detailed need analysis




To liaison between the organization and customers, playing a crucial role in building loyalty and driving high-value customers
Prioritize engagement with high-value customers that he / she is responsible through meaningful conversations
Ensure customer retention through continuous networking and brand building.
Document all customer interactions, resolutions, and follow-ups in the CRM system.
Branch Operational & People Excellence
Enhance customer experiences by ensuring implementation of standard operating procedures
Ensure smooth workflow in daily operations, including customer service and customer onboarding processes.
Ensure compliance with all regulatory and internal policies related to locker and deposit operations.
Conduct periodic audits to ensure operational efficiency and compliance
Collaborate with the compliance team to implement necessary measures to adhere to legal requirements
Facil

📌 Branch Head Madurai
🏢 Sakthifinance Financial Services
📍 Madurai