Customer Service Representative – Technical Customer Support

Process: Technical Customer Support – Voice + Chat + Email

Job Details:

We are hiring Customer Service Representatives for a Technical Customer Support process. The role involves assisting customers through voice, chat, and email while providing accurate and skilled resolutions.

Key Responsibilities:
Handle customer queries through Voice, Chat, and Email.
Provide technical assistance and resolve customer issues.
Maintain professional communication and customer satisfaction.
Accurately document customer interactions and resolutions.
Follow process guidelines and quality standards.

Eligibility:
Graduation is mandatory.
Minimum 1 year of experience in Customer Service, Technical Support, or Sales.




International BPO experience preferred.
Excellent verbal and written English communication skills.
Solid customer-handling and problem-solving skills.

Shift & Working Days
24×7 Rotational Shifts
5 Days Working

Pay: ₹42,000.00 - ₹46,000.00 per month

Advantages:
Work from home

Ability to commute/relocate:
Gurugram, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:
Technical support: 1 year (Required)
Customer service: 1 year (Required)
Sales: 1 year (Required)

Work Location: In person

📌 Customer Service – Technical Customer Support Gurugram
🏢 JOY CLOUD SERVICES
📍 Gurugram