Role & responsibilities:
Lead and manage the telesales team to consistently meet and exceed daily/monthly sales targets.
They should have handled at least 50-100 Call center seats in sales before that.
Implement effective sales strategies, including cold calling, lead qualification, and conversion techniques.
Coach and mentor team members on product knowledge, negotiation skills, and customer handling.
Monitor daily call volumes, conversion rates, and performance metrics to ensure operational efficiency.
Analyze team performance data to identify training needs and areas for process improvement.
Foster a cooperative workplace between Sales Development and Sales teams to optimize the lead pipeline.
Ensure all team interactions with potential customers align with company quality standards and compliance policies.
Act as a point of escalation for complex customer queries to ensure prompt and effective resolution.
Develop and refine scripts and call workflows to improve customer engagement and successful conversions.
Prepare and present regular sales performance reports to senior management, including actionable insights for growth.