Consultant – Outhouse Jewellery Location: Palladium Mall, Mumbai Experience: 2+ years in premium or luxury retail or fashion About Outhouse Jewellery Outhouse Jewellery is a contemporary luxury jewellery brand known for its distinctive designs, craftsmanship, and fashion-forward aesthetic. We are looking for a passionate and customer-focused Sr.
Fashion
Consultant to represent the brand at our Palladium Mall store in Mumbai.
Role Overview As a Sr.
Fashion
Consultant, you will be responsible for delivering an exceptional luxury shopping experience to clients while driving store sales and building long-term customer relationships. The ideal candidate should have a strong understanding of luxury retail, excellent communication and styling skills, and the ability to understand customer preferences and recommend jewellery that complements their individual style.
Key Responsibilities 1. Sales & Business Development Achieve individual and store-level sales targets.
Drive revenue through effective product presentation, upselling and cross-selling.
Convert walk-ins and enquiries into successful sales.
Maintain a strong understanding of products, collections, pricing and brand stories.
Identify opportunities to increase average transaction value and repeat business. 2.
Client
Experience & Clienteling Deliver a premium and personalised customer experience at every interaction.
Build and maintain strong relationships with High-Value and VIP clients.
Develop a solid clienteling database and regularly engage with existing clients.
Conduct follow-ups with clients regarding new launches, collections, events and special occasions.
Understand customer preferences, lifestyle and fashion sensibilities to provide personalised recommendations.
- Fashion & Styling Act as a jewellery styling consultant and help clients select pieces suited to their personality, occasion and outfit.
Stay updated on current fashion and jewellery trends.
Create complete looks through effective jewellery pairing and styling.
Demonstrate strong product knowledge and communicate the design inspiration and story behind each piece. 4.
Store
Operations Ensure the store is maintained according to Outhouse’s luxury brand standards.
Maintain excellent visual merchandising and product presentation.
Follow all SOPs related to inventory, billing, stock handling and security.
Ensure accurate handling of jewellery and maintain proper documentation.
Support stock audits and inventory-related activities. 5.
Customer
Engagement Handle customer queries, concerns and feedback professionally.
Create memorable experiences for clients visiting the store.
Participate in trunk shows, launches, exhibitions and other brand events.
Support appointment-based selling and private client experiences.
- Team Collaboration Work closely with the Store Manager and retail team to achieve business objectives.
Support and guide junior Fashion Consultants when required.
Share customer insights and market feedback with the management team.
Contribute to a positive and collaborative store environment.
Key Skills &
Competencies Strong communication and interpersonal skills Luxury selling and consultative selling skills Strong fashion and styling orientation Customer relationship management / clienteling Target and achievement orientation Excellent grooming and presentation Strong negotiation and influencing skills Product knowledge and ability to learn quickly Ability to handle HNI/VIP clients with confidence and maturity Strong attention to detail Passion for luxury, fashion and jewellery Eligibility 2+ years of experience in luxury retail, premium fashion, jewellery, beauty or lifestyle brands.
Candidates from premium/luxury brands will be preferred.
Experience handling HNI/UHNI or VIP clientele will be an added advantage.
Excellent spoken English and professional communication skills.
- * Candidates should be comfortable working in a premium mall environment and achieving sales targets.