Job Summary The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1.
Maintain And Enhance Existing Asset Management
Features By Troubleshooting Bugs And Resolving Ad-Hoc Requests, Ensuring High-Quality Code In Compliance With Business And Client Requirements.
2.
Deliver Client Support Through Data
Presentation, Ticket Resolution, And Daily Monitoring Of Client Needs, Ensuring Timely Completion Of Tasks In Accordance With Defined Quality Standards.
3.
Create And Maintain Documentation For Cmmi
Processes And Client Requirements To Facilitate Enhancements And Ensure Compliance With Operational Standards.
4.
Provide Technical Guidance And Support To
Junior Developers, Fostering Their Growth And Ensuring Adherence To Best Practices In Asset Management Services.
Skill Requirements
1.
Proficient In Asset Management Services
With A Robust Understanding Of Support And Operations Processes.
2.
Familiarity With Coding Standards And Best
Practices In Software Development.
3.
Strong Analytical And
Problem-Solving Skills To Troubleshoot And Resolve Issues Effectively.