iTravel — Centre of Excellence (CoE) for Solution Consulting

Job Description: Solution Consultant - CSO

Reports To: Head – CoE, Solution Consulting (TnC)– iTravel

Function: Customer Success

Organization Name : TnC

Job Grade : F1/F2/F3

Locations : India

Posting Visibility : Internal and External

Job Shift : Day

Full Time or Part Time : Full time

Travel Required : Yes

Project : iTravel

Work Location : Trivandrum, Cochin

Role Overview

The Product Implementation Specialist will be part of a growing implementation team supporting the end-to-end rollout of iTravel's product for customers across sales, operations, revenue management, and accounting functions. The role combines functional/domain expertise, hands-on configuration, and solid customer-facing skills to ensure smooth onboarding, successful UAT, and reliable go-live, while working closely with Product Management and Engineering to feed customer insights back into the roadmap.

Key Responsibilities

Customer Engagement & Requirements




Engage with customers to understand business processes, operational pain points, and strategic objectives across areas such as sales, operations, revenue management, and accounting.
Conduct product demonstrations, workshops, and gap-fit analyses; map customer requirements to product functionality and distinguish configuration needs from customization needs.
Prepare functional specifications, business process documents, training material, and other customer-facing collateral, following standard requirement-artifact practices.

Implementation & Configuration
Act as the functional/domain lead during implementations, covering requirement validation, solution design reviews, UAT support, cutover readiness, and post-go-live stabilization.
Set up and configure testing environments in line with customer requirements and product best practices.
Collaborate with developers, architects, and infrastructure teams to identify and resolve performance issues.
Docume

📌 Solution Consultant Thiruvananthapuram
🏢 IBS Software Services
📍 Thiruvananthapuram