Role & responsibilities

Provide Level 1 and Level 2 support for desktops, laptops, printers, and peripherals.
Troubleshoot and resolve issues related to Windows/Ubuntu OS, applications, and network connectivity.
Install, configure, and maintain desktop hardware and software.
Manage user accounts, permissions, and access controls via Active Directory.
Support remote users through VPN, RDP, and remote desktop tools.
Perform routine maintenance and updates on systems.
Document support requests and resolutions using ticketing systems.
Collaborate with other IT teams to escalate and resolve complex issues.
Assist in IT asset management and inventory tracking.
Ensure compliance with IT policies and security standards.

Preferred candidate profile

Mandatory Skills

[List exact searchable skill keywords, one per bullet.]
Desktop Support
IT Helpdesk
L1 Support
L2 Support
Desktop Troubleshooting
Laptop Support
Hardware Troubleshooting
Printer Troubleshooting
Outlook
Remote Desktop Support
Windows
Linux
OS Troubleshooting




Software Installation / Configuration
Active Directory
User Account Management
Group Policy Management
DNS
DHCP
TCP/IP
LAN/WAN
DHCP
DNS
Wi-Fi Troubleshooting
Network Troubleshooting
VPN
Incident Management
Service Request Management
SLA Management
Helpdesk Ticketing
IT Asset Management
Hardware Asset Management
Software Asset Management
Asset Inventory

Technical Competencies

[List required technical competencies, one per bullet.]
Desktop & End-User Support
L1/L2 IT Support
Windows client Administration & Troubleshooting
Linux Administration
Active Directory & User Account Management
TCP/IP & Basic Networking
LAN/WAN & Wi-Fi Troubleshooting
VPN & Remote Desktop Support
Microsoft Application support
Hardware & Peripheral Troubleshooting
Software Installation & Configuration
IT Asset Management & Inventory
Ticketing Systems

Behavioral Competencies

📌 It Desktop Support Engineer Bengaluru
🏢 HL Klemove
📍 Bengaluru