Job Title:
Assistant Manager – Surveillance (Audit)

Department:
Audit & Compliance

Location:
Bangalore

Reporting To:
Manager – Surveillance / Head – Internal Audit

Job Purpose:

To ensure operational integrity, prevent revenue leakages, and maintain process compliance across Café Coffee Day outlets and regions through regular surveillance audits, data analysis, and field investigations.

Key Responsibilities:

· Conduct
surveillance audits
(CCTV and system-based) to identify operational gaps, pilferage, or non-compliance at café outlets.

· Review
POS data, cash transactions, discounts, and wastage reports
to detect anomalies or fraudulent activities.

· Apply strategies based on multiple data sets & shortlist samples for investigation & surveillance monitoring.

· Develop
formal & informal information systems
in the operating workplace & check pilferages thru thorough surveillance investigations.

· To deep-dive into the system to find out
route cause
& suggest the remedies.

· Perform
mystery audits
or surprise checks across outlets to on need basis.





· Collaborate with the
Operations, Finance, and HR
teams to drive process improvements and corrective actions.

· Prepare
audit reports
highlighting key findings, root causes, and actionable recommendations.

· Support
investigations
into reported incidents of theft, misuse, or malpractice.

· Ensure
timely closure
of audit observations and follow-up actions.

Key Skills & Competencies:

· Robust analytical and observation skills

· Attention to detail and integrity

· Positive knowledge of
MS Excel, POS data analysis, and CCTV monitoring

· Excellent communication and report writing skills

· Understanding of
QSR / Retail industry operations

· Ability to handle confidential information sensitively

Qualification & Experience:

· Graduate or Postgraduate in Commerce, Business Administration, or related field

· 3–6 years of experience in
retail/QSR audit, surveillance, or operations control

· Experience in
CCTV a

📌 Surveillance Officer Chennai (India)
🏢 Café Coffee Day
📍 India