Business Process Analyst SD-WAN

Job Description

We are looking for an experienced Business Process Analyst SD-WAN with robust expertise in the telecom domain and business/process analysis. The ideal candidate will have a proven track record of analyzing, improving, and documenting business processes, particularly across telecom networks, OSS/BSS, and service assurance settings.

Key Responsibilities
Analyze, document, and improve business processes across telecom and SD-WAN environments.
Gather, validate, challenge, and document business and process requirements using standard analysis techniques.
Analyze existing processes and identify opportunities for optimization and operational improvement.
Design and document detailed, low-level business processes and workflows.
Work with stakeholders across business, technology, operations, and service teams to understand requirements and resolve process gaps.
Use data and quantitative analysis to investigate and solve business problems.




Support process improvement initiatives and ensure successful implementation of recommended changes.
Contribute to software testing, defect identification, validation, and defect management activities.
Work with OSS/BSS and Service Assurance systems to support business and operational requirements.

Required Skills & Experience
8+ years of experience in Business Analysis / Process Analysis, preferably within the telecom domain.
Strong telecom domain knowledge, particularly in:
MPLS
Ethernet
Mobile
Fiber Broadband
IP Telephony
SD-WAN
Strong understanding of L2C (Lead-to-Cash) and T2R (Trouble-to-Resolve) processes.
Good knowledge of OSS/BSS systems and Service Assurance.
Proven experience in business process analysis and process improvement.
Robust problem-solving and methodical analytical skills.
Ability to use data and numerical analysis to identify and solve business problems.
Excellent documentation skills with experience in designing det

📌 Business Process Analyst Bengaluru (India)
🏢 Clikin Tech
📍 India