Key Responsibilities
Design, develop, configure, and implement ServiceNow ITOM solutions.
Configure and maintain ITOM modules including:
Discovery
Service Mapping
Event Management
CMDB
Cloud Discovery
Operational Intelligence (preferred)
Install, configure, and troubleshoot MID Servers.
Implement and maintain CMDB data model, governance, and data quality processes.
Perform service mapping for business services and critical applications.
Configure event rules, alert correlation, and integrations with monitoring tools.
Work with infrastructure teams to discover on-premises and cloud assets.
Develop and maintain integrations using REST APIs, SOAP, IntegrationHub, and web services.
Analyze business requirements and translate them into technical solutions.
Conduct workshops, solution design sessions, and user training.
Support platform upgrades, enhancements, and production issue resolution.




Create technical documentation, solution designs, and deployment plans.

Required Skills

ServiceNow Expertise
Solid hands-on experience in ServiceNow ITOM.
Deep understanding of:
Discovery
Service Mapping
Event Management
CMDB
MID Server Architecture
Experience with ServiceNow scripting:
JavaScript
Business Rules
Script Includes
Client Scripts
Flow Designer

Infrastructure Knowledge
Windows & Linux Servers
Network Devices
Virtualization Technologies (VMware)
Public Cloud Platforms (AWS, Azure, GCP)
Databases and Middleware Technologies

Integration Skills
REST/SOAP APIs
IntegrationHub
Web Services
Monitoring Tools Integration (SolarWinds, SCOM, Dynatrace, AppDynamics, Splunk, etc.)

📌 Walkin Servicenow Itom Developer/architect Pune (India)
🏢 Tata Consultancy Services
📍 India