Role & responsibilities
Operations Management
Lead end-to-end daily mobility operations across all locations to ensure smooth, reliable, and effective transportation services.
Develop and implement operational SOPs, processes, and service standards.
Monitor operational performance, resolve critical issues, and ensure business continuity during peak periods or disruptions.
Fleet Management
Manage fleet availability, utilization, maintenance, deployment, and productivity.
Monitor vehicle performance, downtime, fuel/charging costs, and maintenance expenses to minimize idle vehicles.
Coordinate with fleet owners, vendors, leasing partners, and maintenance teams.
Drive initiatives for EV adoption and technology-enabled fleet optimization.
Driver / Captain / Partner Management
Oversee recruitment, onboarding, training, allocation, and performance of drivers and captains.
Develop driver productivity and retention strategies while monitoring attendance, availability, trip completion, cancellations, and service quality.




Establish performance-based incentive and penalty mechanisms.
Ensure proper documentation, background verification, and compliance.
Customer & Client Management
Ensure high-quality service delivery, customer satisfaction, and SLA/KPI compliance.
Manage escalations related to delays, cancellations, driver behavior, safety, and service quality.
Work closely with key corporate clients and strategic customers to improve retention and efficiency.
Cost & Productivity Management
Control operating costs, improve contribution margins, and identify operational leakages.
Monitor cost per trip, cost per kilometer, fleet utilization, driver cost, fuel/charging cost, and maintenance cost.
Prepare annual operating budgets and drive cost-reduction initiatives.
Technology & MIS
Utilize mobility platforms, fleet management systems, GPS, routing systems, and operational dashboards.
Ensure accurate, timely operational

📌 Head Operations Delhi (India)
🏢 Prowiz Mansystems
📍 India