Role & responsibilities
Handle customer inquiries through phone calls, WhatsApp, email, and other communication channels.
Understand customers travel requirements, including destinations, travel dates, preferred airlines, baggage needs, and budget.
Search and compare international flight options and provide customers with the best available choices.
Prepare and present competitive airfare quotations.
Convert inquiries and leads into confirmed flight bookings.
Follow up with potential customers and maintain strong customer relationships.
Assist customers with itinerary changes, cancellations, rebooking, and other travel-related requests.
Provide accurate information regarding fares, baggage allowances, airline policies, and booking conditions.
Upsell or cross-sell suitable travel options when appropriate.
Maintain accurate customer and booking information in the companys CRM or booking system.
Meet or exceed monthly sales, conversion, and revenue targets.
Stay updated on airline schedules, international routes, fare rules, promotions, and travel policies.




Deliver excellent customer service and ensure a smooth booking experience.

Preferred candidate profile
Previous experience in international travel sales, airline ticketing, travel agency, or a similar role is preferred.
Strong knowledge of international flight routes, airlines, and airfare structures.
Experience with GDS systems such as Amadeus, Sabre, or Galileo is an advantage.
Excellent communication and interpersonal skills.
Robust sales, negotiation, and closing abilities.
Ability to work with sales targets and handle multiple customer inquiries.
Valuable computer skills and familiarity with CRM, email, WhatsApp, and online booking systems.
Solid attention to detail, particularly when handling passenger and itinerary information.
Ability to work independently as well as part of a team.
Fluency in English is required; additional languages are an advantage.

Preferred S

📌 International Ticketing Executive Zirakpur
🏢 Smart FlyFares
📍 Zirakpur