Roles & Responsibilities
Handle customer queries and concerns through phone calls, emails, and chat professionally and promptly.
Provide accurate information about product features, functionalities, and services.
Troubleshoot and resolve product-related issues within the defined TAT.
Coordinate with Technical Support and other internal teams to resolve complex issues.
Follow up with customers to ensure complete resolution and customer satisfaction.
Maintain solid product knowledge and stay updated on new features, updates, and policies.
Accurately document customer interactions, issues, and resolutions in the CRM/Support System.
Identify recurring issues and FAQs to improve support efficiency and service quality.
Collect and share customer feedback, suggestions,



and pain points with relevant teams.
Contribute to improving the overall customer experience and support process.

Preferred Candidate Profile
0 - 3 years of experience in Customer Support, Technical Support, or a similar role.
Excellent communication and interpersonal skills.
Solid problem-solving and troubleshooting skills.
Ability to handle challenging customer situations professionally.
Comfortable working in a fast-paced environment.
Good understanding of CRM/Customer Support tools.
Knowledge of Tally is a plus.
Willingness to work in a Voice/Blended Support setting.

📌 Customer Support Executive Surat (India)
🏢 Suvit Fintech
📍 India