Eligibility
Education: 12th / Graduate, depending on client requirement.
Experience: Freshers and experienced candidates can be considered.
Languages: Good English and Hindi/regional language; international processes require robust English communication.
Job Responsibilities
Manage and maintain robust relationships with existing and new customers.
Understand customer needs and provide appropriate solutions.
Handle customer queries, complaints, and service requests professionally.
Make regular follow-ups with customers to ensure satisfaction and retention.
Identify opportunities for upselling and cross-selling products/services.
Generate leads and convert potential customers into business.
Maintain accurate customer information and interaction records in CRM.
Coordinate with internal teams to resolve customer issues within defined timelines.
Achieve assigned sales, retention, customer satisfaction, and productivity targets.
Prepare regular reports on customer interactions, sales, and performance.
Eligibility
Education: 12th / Graduate, depending on client requirement.
Experience: Freshers and experienced candidates can be considered.
Languages: Positive English and Hindi/regional language; international processes require strong English communication.