Key Responsibilities
Provide L1/L2 IT support to banking users.
Handle incidents, service requests and production issues.
Troubleshoot Windows, network, VPN, hardware and application issues.
Install and configure desktops, laptops and applications.
Manage user profiles, accounts, passwords and access-related requests.
Monitor applications and IT infrastructure.
Log, track and resolve incidents through ITSM tools.
Escalate critical/complex issues to L2/L3 teams.
Support banking and dealer applications.
Participate in UAT and functional support activities.
Maintain proper documentation and follow banking security/compliance standards.
📌 End User Support Engineer At Top European Bank Mumbai (India)
🏢 Freelancer
📍 India
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