Manage and maintain customer data within the CRM system.
Develop and execute customer engagement, retention, and reactivation campaigns.
Segment customers based on behavior, demographics, purchase history, and engagement.
Create and manage email, SMS, WhatsApp, push notification, and other CRM campaigns.
Develop customer journeys and automated communication workflows.
Monitor campaign performance and optimize campaigns based on data and insights.
Track key CRM metrics such as conversion rate, retention, repeat purchases, engagement, and customer lifetime value.
Work closely with Sales, Marketing, Product, and Customer Support teams.
Ensure CRM data accuracy, consistency, and proper reporting.
Conduct A/B testing to improve campaign performance.
Prepare regular CRM performance reports and present actionable insights to management.
Identify prospects to improve customer experience and reduce customer churn.

Pay: ₹10,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Customer Relationship Manager Andheri West
🏢 Vaardhya Group
📍 Andheri West