Job Summary

Location: Pune - Hybrid

Employment Type: Permanent
About the Role

We are looking for an experienced Manager Production Support to join our Capital Markets Production Support team supporting Global Markets Back Office Operations, with a primary focus on Derivatives Settlements and Post-Trade Processing.

The ideal candidate will have solid experience in production support, incident management, and application support within the Financial Services domain. This role requires a hands-on technical skilled who can manage production incidents, collaborate with global technology and business teams, and ensure the stability and availability of business-critical applications while contributing to continuous service improvement initiatives.

The role offers an opportunity to work in a quick-paced global environment supporting mission-critical trading and post-trade platforms.
Key Responsibilities
Production Support Service Management: Provide end-to-end production support for business-critical Capital Markets applications,



ensuring high availability and operational stability.
Monitor application health, perform production sanity checks, and proactively identify potential production issues.
Investigate, troubleshoot, and resolve production incidents while ensuring compliance with defined SLAs.
Participate in Major Incident Management calls, providing timely technical analysis, business impact assessment, and resolution updates.
Follow ITIL best practices for Incident, Problem, Change, and Event Management.
Support production releases, deployments, role swaps, server restarts, and scheduled maintenance activities.
Incident Problem Management
Perform detailed root cause analysis for recurring production issues and contribute to permanent resolution initiatives.
Prepare Post Incident Reviews (PIR) and Root Cause Analysis (RCA) documentation.
Collaborate with Development, Infrastructure, Database, Middleware, and Business Operations teams to re

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