Role & responsibilities

Key Responsibilities:
Make outbound calls to prospective and existing customers to introduce company products/services.
Handle inbound calls and respond to customer queries professionally.
Understand customer requirements and provide relevant information about products/services.
Generate leads through calling, follow-ups, and customer interactions.
Maintain regular follow-ups with potential customers and convert leads into successful business opportunities.
Explain product/service features, pricing, offers, and other relevant details to customers.
Schedule appointments, meetings, demos, or site visits as required.
Maintain accurate records of customer interactions, leads, follow-ups, and call outcomes in CRM/Excel.
Coordinate with the Sales/Business Development team for lead conversion and further follow-up.
Achieve daily/weekly/monthly calling and lead-generation targets.




Build and maintain positive relationships with customers.
Handle customer objections and resolve basic concerns effectively.
Follow up with customers until the enquiry is closed or converted.
Prepare daily/weekly reports on calls, leads, follow-ups, and conversions.
Maintain qualified communication and represent the company positively during customer interactions.

Key Skills:
Good verbal communication and interpersonal skills.
Robust convincing and negotiation abilities.
Customer-handling and follow-up skills.
Basic knowledge of MS Excel/CRM.
Target-oriented and proactive approach.
Ability to communicate confidently over the phone.
Valuable listening and problem-solving skills.

Preferred candidate profile

📌 Walk In Telesales Marketing Executive Chennai
🏢 Fidelitus HR Labs
📍 Chennai