Manages complaint handling activities and supports key Quality & Regulatory areas to ensure safe and effective products in the install base across GE Healthcare Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
Job Description
Roles and Responsibilities
GEHC ONLY Uses skills in post market product surveillance to handle complaints and support efforts for regulatory reporting and establishing appropriate corrective and preventive actions for the safe and effective use of GE Healthcare (GEHC) products.
Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
Resolves issues using established procedures. Consults People Leader or more senior team members for issues outside of defined parameters.
Collaborates with others to solve issues. For customer facing roles, develops robust customer relationships and serves as the interface between customer and GE.
Exchanges technical information, asks questions and checks for understanding.
Handles straightforward data entry work requiring face value check and correction.
Lean mindset, work on productivity projects which ease the day to day job and simplify the processes with automation / AI tools.
Valuable Excel, Power BI and AI ( copilot ) knowledge which helps in contributing to the daily routine job.
Required Qualifications
This role requires basic experience in the Quality & Product Surveillance. Knowledge level is comparable to a Bachelor's degree from an accredited university or college
Bachelor's degree from an accredited university or college (GED with at least 2 years of experience in Relevant experience complaint handling.
Minimum 2 years of experience in Complaint handling
Desired Characteristics
Ultrasound Product Knowledge ( Voulson, Vivid, Logiq, Ultrasound probes, etc )
Knowledge on tools li
📌 Associate Specialist Product Surveillance Ultrasound Bengaluru
🏢 MS0095 GE Healthcare Global Private
📍 Bengaluru
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