We care about what you can demonstrably do, not how long you?ve done it.

Must have
Solid troubleshooting instinct: you form hypotheses, gather evidence, and isolate root causes methodically.
Real fluency with AI tools in technical work, not casual chatbot use. You know how to prompt effectively, iterate, and (critically) recognize when AI output is wrong or incomplete.
Comfort in a terminal: navigating a CLI, reading and filtering logs (grep/jq/regex-level skills), working with JSON and APIs.
Scripting ability in Python or Bash, enough to automate a repetitive investigation step.
Customer empathy and composure under pressure.
Solid communication skills in spoken and written English: you will join live troubleshooting calls with customers and turn an internal investigation into a crisp customer update or RCA.

Great to have
Exposure to contact center/telephony concepts (SIP, IVR, call flows, CTI) or willingness to learn them rapid.
ServiceNow familiarity.
Understanding of how LLMs work, prompting patterns, context windows, hallucination failure modes, and agentic tool use.
Experience with observability tools (Grafana, CloudWatch, log aggregation) or SQL.

📌 Service Desk Engineer Sector 62 (India)
🏢 3CLogic
📍 India