JOB DESCRIPTION — MEDICAL CENTRE MANAGER

Organisation: BM Elite International Clinic
Location: Velachery, Chennai
Employment Type: Full time
Department: Administration and Operations
Reports To: Management/CEO

Role Summary

The Medical Centre Manager will be responsible for the overall day-to-day administration, clinical coordination and operational performance of BM Elite International Clinic. The role requires strong leadership, excellent patient-handling skills and the ability to coordinate doctors, clinical teams, front office, sales, marketing, diagnostics and support departments.

Key Responsibilities
Centre Operations
Manage the complete daily functioning of the clinic.
Ensure all departments open and operate according to schedule.
Coordinate doctor availability, appointments, procedures and treatment schedules.
Monitor patient flow and minimise waiting time.
Ensure treatment rooms, procedure rooms and patient areas are ready and properly maintained.
Coordinate with pharmacy, diagnostics,



laboratory and external service providers where applicable.
Patient Experience
Maintain a professional, ethical and patient-friendly setting.
Ensure patients receive proper guidance from enquiry through consultation, treatment and follow-up.
Resolve patient concerns, service complaints and operational issues promptly.
Monitor patient feedback and implement service improvements.
Maintain patient confidentiality and skilled communication standards.
Team Management
Supervise front-office executives, patient coordinators, nurses, technicians, housekeeping and administrative staff.
Prepare duty rosters and monitor attendance, punctuality, leave and discipline.
Conduct daily team briefings and periodic performance reviews.
Identify training requirements and coordinate staff development.
Ensure proper coordination between doctors, clinical staff, counsellors and administrative teams.
Revenue and Performance Monitoring
Monitor con

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