Customer Support Executive – Fresher

Location: Gurgaon
Experience: 0–1 year / Freshers
Employment Type: Full-time

About the Role

We are looking for a friendly, proactive, and customer-focused Customer Support Executive to join our team. The role involves assisting customers with their queries, orders, returns, exchanges, and overall shopping experience.

Key Responsibilities
Respond to customer queries through email, WhatsApp and other support channels.
Assist customers with order status, delivery, returns, exchanges, and refunds.
Resolve customer concerns professionally and within defined timelines.
Coordinate with internal teams such as warehouse, logistics, and operations to resolve issues.
Maintain accurate records of customer interactions and complaints.
Follow up on unresolved customer issues until closure.
Identify recurring customer issues and share feedback with the team.
Ensure a positive and seamless customer experience.

Requirements
Freshers are welcome to apply.
Good verbal and written communication skills.




Strong customer-service orientation and a positive attitude.
Valuable problem-solving and follow-up skills.
Basic knowledge of MS Excel/Google Sheets.
Comfortable working in a fast-paced setting.
Ability to communicate professionally with customers.

Ideal Candidate

Someone who is patient, empathetic, detail-oriented, and comfortable speaking with customers, with a willingness to learn and grow in a fast-paced D2C environment.

Pay: ₹9,872.20 - ₹27,955.08 per month

Advantages:
Leave encashment
Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:
Gurugram, Haryana (Gurugram): Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
We work Monday to Saturday are you comfortable with that?

Location:
Gurugram, Haryana (Gurugram) (Required)

Work Location: In person

📌 Customer Care Executive Gurugram
🏢 Qua
📍 Gurugram