Reporting To: Manager – Surveillance / Head – Internal Audit
Job Purpose:
To ensure operational integrity, prevent revenue leakages, and maintain process compliance across Caf Coffee Day outlets and regions through regular surveillance audits, data analysis, and field investigations.
Key Responsibilities:
• Conduct surveillance audits (CCTV and system-based) to identify operational gaps, pilferage, or non-compliance at caf outlets.
• Review POS data, cash transactions, discounts, and wastage reports to detect anomalies or fraudulent activities.
• Apply strategies based on multiple data sets & shortlist samples for investigation & surveillance monitoring.
• Develop formal & informal information systems in the operating setting & check pilferages thru thorough surveillance investigations.
• To deep-dive into the system to find out route cause & suggest the remedies.
• Perform mystery audits or surprise checks across outlets to on need basis.
• Collaborate with the Operations, Finance, and HR teams to drive process improvements and corrective actions.