Position Snapshot /n Job Title /n Senior Associate — French Underwriting Support Services (L3) /n Job Area /n France-Facing P&C; Insurance Underwriting Support — Production Unit /n Region Served /n France (French Domestic Market) — Commercial &

• Personal Lines /n Location /n India (Bangalore) /n Shift /n France-facing shift (CET-aligned); rotational, per business requirement /n Experience /n 2–3 years in P&C; Insurance operations as a Team Member / SME / QA /n Education /n Graduate and above /n Language /n French — B2/C1 (mandatory)

• English — B2 (working proficiency) /n Reports To /n Team Leader — French UWSS /n Role Purpose /n The Senior Associate is the production backbone of the French UWSS unit. This role processes underwriting support transactions received directly from a French-speaking insurer/broker, working in native French documentation and French-language customer systems, while maintaining the quality, turnaround, and compliance standards expected of an offshore delivery centre. /n Key Responsibilities /n Underwriting Support &

• Production /n • Policy lifecycle processing: Process new business, endorsements, renewals, and cancellations across the commercial P&C; policy lifecycle, working from French-language submission forms and underwriting instructions /n • French client tools: Operate customer underwriting/policy administration systems that are configured and presented entirely in French, with no English overlay /n • Transaction quality:



Own end-to-end transaction processing to meet first-time-right and SLA quality standards /n • Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement requests, and broker correspondence /n Team &

• Stakeholder Support /n • Daily huddles: Participate in and support the Team Leader during daily huddles; share process/business updates with the wider team /n • Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or broker /n • Customer engagement: Participate in customer engagement sessions conducted in French where required /n • Peer enablement: Provide process inputs/on-the-job guidance to newer joiners to sustain delivery predictability /n Compliance &

• Governance /n • Data protection: Ensure adherence to Data Protection standards (GDPR-aligned, given the France/EU client base) /n • Policy adherence: Comply with client-specific policies, underwriting authority limits, and regulatory requiremnts applicable to the French market /n • Customer service: Maintain a zero-complaints mindset in all customer-facing and back-office interactions /n Language &

• Communication Requirement /n ........

French Language

Requirement .



Non-Negotiable /n This role requires demonstrable fluency in French (minimum B2, C1 preferred) . reading, writing, and comprehension . as all source documents, underwriting forms, and client production tools operate natively in French. English is required only for internal Mphasis reporting and team communication. DELF/DALF certification or equivalent is preferred evidence of proficiency. /n Skills &

Competencies /n Domain Skills /n . Deep understanding of the P&C; insurance industry and the underwriting phases of a commercial policy lifecycle /n . INS Certification or equivalent P&C; insurance certification preferred /n . Aspiration to build a long-term career in P&C; insurance operations /n Language Skills /n . French . B2/C1 minimum: reading, writing, and verbal comprehension /n . Excellent interpersonal and comprehension skills; qualified email writing in French and English /n Technical Skills /n . Proficient in MS Office suite /n . Comfortable operating client platforms and portals configured in French /n Key Performance Indicators (KPIs) /n . Production throughput vs. target /n . First-Time-Right (FTR) / quality accuracy score /n . TAT / SLA adherence on transactions and chasers /n . Escalation resolution timeliness /n . Zero customer complaints /n . French-language assessment / certification score /n Career Path /n Senior Associate ̈ Subject Matter Expert (SME) ̈ Team Leader, French UWSS . with continued French-language upskilling supported through internal training pathways.

📌 Senior Associate (Gulbarga)
🏢 Mphasis
📍 Gulbarga