Specific Responsibilities

- Managing Shared Mailbox - Efficiently manage the university's shared mailbox, ensuring timely responses and appropriate handling of incoming communications.

- Sending Student Letters - Prepare and dispatch official correspondence to students, including letters related to attendance, schedule changes, and other relevant matters.

- Preparing and Managing Attendance Trackers and Reports

- Develop and maintain attendance trackers, ensuring accurate recording of student attendance data. Generate attendance reports on a regular basis.

- Notifying Staff and Students of Schedule Changes and Cancellations

- Effectively communicate any schedule changes or cancellations to both staff and students, facilitating smooth transitions.

- Sharing Information with Students - Disseminate significant information to students, including reminders, event notifications, and policy updates, through various channels.

- Sending Absence Emails to Students - Issue absence notifications to students, ensuring clear communication regarding their attendance status.

- Reminding Tutors Regarding Attendance Tracking - Prompt tutors to complete attendance trackers in a timely manner and report any discrepancies or neglect in attendance recording.

- Attendance Monitoring - Monitor student attendance patterns and identify areas for intervention or support as necessary.

- Meeting minutes - Compile and disseminate weekly meeting minutes, highlighting key metrics and insights for internal review.

- Talking to Students (Attendance) - Engage with students directly to address attendance-related concerns, providing guidance and support as needed.





- Sharing Student Status Information with Different Teams -Collaborate with other university departments to share student status information upon request, facilitating seamless coordination and support.

- Preparing Student Lists and Management - Generate and manage student lists for various purposes, such as enrolment, assessments, and academic planning.

Teamwork

- Support colleagues to provide an efficient, flexible, proactive customer focused service.

Professional Skills

- Actively take responsibility for your own personal career development in all respects.

- Through active networking and research develop an awareness and knowledge of the Higher Education sector.

- Enhanced Microsoft Office skills, in particular Excel and Word.

- Enhanced database skills

Additional tasks

- Student Communication Through Calls - Conduct phone communication with students regarding elite programs, intermission, re-admission, assessments, and financial matters as needed.

- Sharing and managing Calendars - Coordinate the sharing of calendars with tutors and students to facilitate scheduling and communication.

- Gathering Information for Intermission/Re-admission Requests - Collect and collate necessary information for intermission and re-admission requests,



ensuring accuracy and completeness.

- Preparing and Updating Live Data Reports - Develop and maintain live data reports for new student intakes, providing real-time insights into enrolment and demographics.

- Other Reports - Generate additional reports as requested, providing analytical support and insights to inform decision-making processes.

- Induction/Orientation Attendance

- Manage attendance records for induction and orientation programs, ensuring smooth onboarding experiences for new students.

Essential

- Fluency in English, ideally professional writing as well

- Strong organizational and communication skills.

- Proficiency in IT, including intermediate skills in MS Excel, mail merge, and ideally PowerBI (desirable).

- Ability to multitask and prioritize tasks effectively in a fast-paced environment.

- Attention to detail and a commitment to accuracy in data management.

- Ability to work collaboratively with diverse teams and stakeholders.

- Experience in a similar administrative role within the education sector is advantageous.

Desirable

- Ability to identify opportunities for improvements to practices.

Behavioural

- Customer focused attitude to work

- Flexible, positive

- Ability to remain calm under pressure.

- Conscientious and committed to the organisation and department.

- Commitment to team-working and support Methodical approach.

- Able to work independently, but also part of a wider team.

- Customer-focussed attitude to work

- Excellent attention to detail

- Able to deal calmly and professionally with difficult situations.

📌 Senior Associate (Hyderabad)
🏢 GUS EDUCATION INDIA
📍 Hyderabad