Job details • Job Title: Senior Associate – Control & Monitoring, Customer Excellence

- Division: Customer Excellence
- Years of Experience : 2-4 years
- Education : Full time Engineering Graduate / Postgraduate/ in any stream from a Tier-1 College/ University in India.
- Location : Goregaon- Mumbai, Full time (Work from Office)
- Permanent Role
- Report to: In-Charge – Customer Excellence Key responsibilities General Purpose • Product Portfolio Management – Analyze Data to drive insights to identify problem areas, suggest areas of improvement, develop solutions & tools in-house to connect to other apps to automate routine tasks, take ownership for driving overall product success rate.
- Manage day-to-day relationships with internal & external partners/stakeholders.
- Take lead in identifying system level gaps and bridge gaps by architecting & deploying technical solutions incorporating various techniques and platforms which can bring permanent solutions to recurring issues, reduce man hours, improving success rate.
- Ensure standardization of processes, documentation and creating product value proposition.
- Periodic structured ecosystem connect for discussing the status of the feature with ecosystem players and understanding ground level challenges.

Principal

Accountabilities • Monitor the critical KPIs of the product and ensure there is positive growth in the KPIs.
- Manage all product features specific internal . external reporting including regulatory reporting.




- Ensure audit compliance for the feature for internal / external audits including the regulatory audits.
- Identify need for, procure and manage outside knowledge on as needed basis
- Obtaining necessary Regulatory and Board approvals
- Assist in drafting of Operating Rules and Regulations for required changes.
- Setting up SLA’s between internal stakeholders with respect to various aspects of the product.
- Inter-departmental liasoning of Risk & Compliance, Central Operations, Channel and Business teams for driving product efficiently Key skills and experience required • Strong proficiency in SQL for data extraction and analysis.
- Strong proficiency in Excel with knowledge in Advance Excel automation skills(VBA, Macros, etc.)
- Basic understanding of Website development and APIs • Web Application building skills using Node JS, ReactJS, Express JS, Angular Js.
- Basic understanding of CRM.
- Moderate understanding and implementation of AI in daily work life.
- Use of AI to automate daily task.
- Moderately skilled in Python programing & Python frameworks like FastAPI.
- Knowledge of Docker and Kubernetes required Certifications Must have one or more certifications from the following:
- • Data/ Business Analyst Associate/Professional • Certificate in Data Engineering
- SQL
- MERN Certificates
- Python Certificate
- Any other certification which reflects the candidate's skillset from the above requirement

📌 Senior Associate Control & Monitoring, Customer Excellence (Maharashtra)
🏢 National Payments Corporation Of India (NPCI)
📍 Maharashtra