Job Description CE Officer/ Academic Manager

Training:
Conduct Pre-Training System Analysis (PTSA)
Organize Go-live Teacher training/ ClassEdge Product training.
Conduct CE based pedagogy/ refresher training sessions
Product and process training to newly recruited Edge Co-ordinators in schools

Service support:
Identify and resolve content related concerns raised by teachers, within defined timelines.
Provide product development inputs to the organisation based on the feedback from school/ teachers.
Analyze usage reports to plan and implement academic interventions in schools.

Relationship
Visit schools at defined time intervals and ensure optimal usage of CE assets in teaching.
Organise usage and engagement activities in schools, as required.
Ensure excellent customer satisfaction on academic parameters and collect the Customer feedback form, as per timelines.




Meeting with the school stakeholders/ school management, as required.

Revenue
Create need for various other products of CE & increased business at schools.
Identify and close upsell/ cross-sell opportunities
Manage the schools in terms of high collections and low delinquency.
Achievement of Upsell, Cross-sell & Service Revenue Target

General
Update Project portal & other related reports as mandated.
Manage Edge Co-ordinators (out-sourced staff at school), monitor their performance and provide timely feedback.
Ensure adherence/ compliance to the listed policies and processes

Knowledge/Skills
Robust communication skills
Training & problem-solving skills
High degree of Relationship building skills
Robust interpersonal skills

📌 Area Academic Manager Bengaluru
🏢 Tata ClassEdge
📍 Bengaluru