Key Responsibilities
AMC Management & Renewal
Manage end-to-end AMC operations for existing and current customers.
Track AMC expiry dates and ensure timely renewal follow-ups.
Prepare and review AMC proposals, renewal quotes, and service scope.
Coordinate with customers for AMC negotiation, approval, and closure.
Ensure AMC contracts are executed as per agreed terms, service frequency, and response timelines.
Maintain customer-wise AMC records, schedules, service reports, and renewal trackers.
Service Operations Management
Plan and monitor preventive maintenance visits as per AMC schedule.
Ensure timely closure of breakdown complaints, service calls, and customer escalations.
Allocate technicians and service engineers based on location, skill, urgency, and equipment type.
Monitor daily service calls, pending complaints, repeat complaints, and service productivity.
Ensure proper documentation of service reports, customer sign-offs, and pending work.
Improve service response time and customer satisfaction.




Preventive Maintenance & Breakdown Control
Ensure regular preventive maintenance of commercial kitchen, refrigeration, bakery, and imported equipment.
Review recurring breakdowns and take corrective action to reduce repeated complaints.
Identify root causes of major service issues and coordinate with technical/OEM teams for solutions.
Ensure equipment performance checks, safety checks, cleaning, calibration, and parts inspection during PM visits.
Monitor AMC service quality and ensure compliance with customer expectations.
Customer Coordination & Relationship Management
Act as the key service contact for AMC customers.
Coordinate with hotels, restaurants, institutions, corporates, project clients, and commercial kitchen users.
Handle customer complaints, escalations, feedback, and service-related concerns.
Conduct periodic customer review calls/meetings for service performance.
Ensure skilled communication

📌 Service Manager Gurugram (India)
🏢 kumar equipment
📍 India