Job Title: Customer Support Executive Voice & Upselling

Location: Gurgaon (Downtown)

Eligibility Criteria:
Graduate (Mandatory)
Minimum 6 months of experience in Customer Support or related domain
Excellent communication and interpersonal skills
Comfortable working in a voice process
Ability to identify customer needs and recommend suitable products/services
Willingness to work in night shifts

Key Responsibilities:
Handle customer inquiries and provide effective resolutions through voice support.
Deliver a high-quality customer experience while maintaining service standards.
Identify prospects to upsell products and services based on customer requirements.
Maintain accurate records of customer interactions and transactions.
Follow process guidelines, compliance requirements, and quality standards.
Coordinate with internal teams for issue resolution and customer satisfaction.
Meet individual and team performance metrics.

Shift Details:
Night Shift (6:30 PM onwards)

Transportation:
Both-side cab facility provided.

📌 Customer Support Voice Gurugram
🏢 TP
📍 Gurugram