Shift: Versatile to work in any shift (Rotational is possible as per client need)
Role: Work with MSPs based out of Australia, Current Zealand, US, U.K, Canada, Europe during their business hours. Provide helpdesk support to their end-users and perform other BAU (business as usual) tasks. You will be working as an extension of their onsite team as a dedicated technical support engineer. You will be working closely with another Senior Technical Support Engineer based out of our office in Kochi.
Roles Responsibilities:
Provide end user helpdesk support via phone/emails/chat.
Office 365/SharePoint/Teams Administration - Beginner
Experience with Windows Servers/Active Directory/Azure AD - Intermediate
Experience working with Backup Solutions related software tools - Intermediate
Firewall: Rule creation, Port forwarding,
User administration, Web/Application Filter administration, VPN administration - Beginner
Experience working with RMM/PSA an added advantage
Excellent written spoken English a must
Why Infrassist Technologies Pvt. Ltd.:
5 Days working culture
20 Paid Leaves 14 public holidays
Friendly Work Setting
Work life balance
International Client exposure
Team Lunch, dinner, and movie outings
Night shift allowance policy
Referral bonus policy
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.