Job Title: E-Commerce Assistant
Department: E-Commerce / Sales
Experience: 1–3 Years
Employment Type: Full time
Location: Indore (M.P.)

Job Summary

We are looking for a proactive and responsible E-Commerce Assistant to manage and coordinate our online marketplace operations across Amazon, Flipkart, Toolsvilla, GeM (Government e-Marketplace), Instagram, Facebook and IndiaMART. The candidate should be comfortable communicating with customers in English and handling day-to-day online sales activities.

Key Responsibilities
Manage product listings, descriptions, pricing, images, inventory, and other details on Amazon, Flipkart, Toolsvilla, GeM, and IndiaMART.
Process and monitor online orders from order placement to dispatch and delivery.
Handle customer queries, messages, and complaints professionally.
Communicate with clients in English through phone calls, email, WhatsApp, and marketplace platforms.
Coordinate with the production, packing, dispatch, and accounts teams for smooth order processing.
Monitor orders, returns, cancellations, refunds, and replacements.




Keep product listings updated with correct specifications, prices, stock availability, and images.
Generate and maintain sales reports, order reports, and marketplace records.
Follow up with customers and marketplace leads received through IndiaMART and other platforms.
Handle GeM tenders, bids, orders, and related marketplace activities as required.
Monitor seller account performance, ratings, reviews, and customer feedback.
Coordinate with marketplace support teams regarding account, order, payment, or listing-related issues.
Maintain proper records of online enquiries, quotations, orders, and customer communications.

Required Skills
Positive spoken and written English communication.
Basic knowledge of Amazon Seller Central, Flipkart Seller Hub, Toolsvilla, GeM, and IndiaMART.
Good knowledge of MS Excel / Google Sheets.
Strong computer and internet skills.
Positive customer-ha

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