Job Description

Who We Are
Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product.

Our commitment to innovation has also earned us the AI-based Sales Solution of the Year award in the 8th annual AI Breakthrough Awards program ( PR Newswire) , and a Gold Stevie Award for Sales and Customer Service ( Mindtickle )- recognition of our dedication to both product excellence and outstanding customer support.

Job Snapshot
The Program Manager, Services Delivery is an individual contributor responsible for end-to-end program ownership , customer communication , and successful execution of complex, customer-facing engagements across Mindtickle's services portfolio. This role spans the full engagement lifecycle—from pre-sales scoping and estimation through delivery, launch, and handover —ensuring outcomes are delivered with high quality,



predictability, and customer satisfaction.This role emphasizes hands-on delivery leadership , not people management. The Program Manager is expected to be process-disciplined yet adaptable, comfortable leading customer conversations, managing expectations, resolving conflicts, and guiding stakeholders through ambiguity with a solid customer-first mindset .

What's in it for you
Program Ownership & Governance
Own assigned customer engagements end-to-end—from pre-sales scoping and kickoff through delivery, launch, and handover.
Define and maintain program governance artifacts, including delivery plans, milestones, dependency maps, decision logs, and risk registers.
Establish transparent success criteria, scope boundaries, assumptions, and acceptance criteria in alignment with customer stakeholders.
Lead structured program cadences including internal syncs, customer working sessions, execu

📌 Program Manager Pune
🏢 Mindtickle
📍 Pune