Job Description:
Lead and manage the Fraud Investigation team, ensuring timely and accurate investigation of fraud cases.
Analyze fraud trends, identify emerging risks, and recommend preventive measures to minimize fraud losses.
Handle end-to-end fraud investigations, including case reviews, root cause analysis, and documentation.
Manage dispute resolution processes while ensuring compliance with internal policies and regulatory requirements.
Monitor AML (Anti-Money Laundering) controls and support compliance with applicable regulatory guidelines.
Collaborate with Operations, Risk, Compliance, and other cross-functional teams to strengthen fraud prevention strategies.
Prepare MIS reports, dashboards, and management updates on fraud metrics, investigations, and control effectiveness.
Drive process improvements, implement best practices, and mentor team members to achieve operational excellence.