Position Details

Position: CRM Executive

Location: Defence Colony, Delhi

Experience: 0–2 Years

Employment Type: Full time

Salary: ₹10,000 – ₹20,000 per month

Industry: Food & Beverage / Restaurant

Job Overview

Marcadors is looking for a CRM Executive who will be responsible for managing customer relationships, maintaining customer data, handling queries and feedback, and supporting customer retention activities for one of our esteemed client in F and B sector.

The ideal candidate should have valuable communication skills, a customer-focused approach, basic computer knowledge, and the ability to manage customer information accurately.

Key Responsibilities
Manage customer interactions through calls, WhatsApp, social media, and other communication channels.
Maintain and regularly update customer databases and records.
Handle customer queries, feedback, complaints, and service-related concerns professionally.
Follow up with existing customers to improve engagement and retention.
Maintain records of customer preferences, orders, feedback, and interactions.




Coordinate with the restaurant/service team to resolve customer concerns.
Assist in managing customer feedback and reviews across relevant platforms.
Inform customers about offers, promotions, current menu items, and special campaigns.
Conduct follow-ups with customers after orders or visits to collect feedback.
Identify regular and potential customers and support relationship-building activities.
Prepare basic daily/weekly reports related to customer interactions and feedback.
Support customer retention and repeat-order initiatives.
Use CRM/customer management tools and restaurant POS systems as required.
Ensure all customer information is handled accurately and professionally.

Required Skills & Qualifications

Experience & Knowledge
0–2 years of experience in CRM, customer service, telecalling, hospitality, retail, or a similar role.
Freshers with strong communication skills may als

📌 Customer Relationship Manager Defence Colony
🏢 Marcadors Marketing Private
📍 Defence Colony