RESPONSIBILITIES & DUTIES /n • Engage with assigned leads and promptly initiate contact through the auto dialer system. /n • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. /n • Build rapport, credibility and establish trust with leads through effective communication and active listening. /n • Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. /n • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. /n • Maintain accurate records of lead interactions and follow-up activities in the CRM system. /n BASIC ELIGIBILITY CRITERIA /n • Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company. /n • Min Graduation is required.



/n • Previous experience working a 6-day work week. /n • Currently working in the capacity of an individual contributor. /n • Proven track record of meeting targets in the existing company.

SKILLS /n • Excellent verbal communication skills with an emphasis on fluency in the English language. /n • Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. /n • Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions. /n • Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

📌 Senior Admissions Counselor (Salem)
🏢 upGrad- Study Abroad
📍 Salem