Job Description: Tele caller / Telemarketing Executive

Location: Madurai Industry: Auto Mobile - Truck Spare Parts Customer Base: Tamil Nadu, Kerala, Karnataka, Andhra Pradesh + Global Customers

Roles & Responsibilities

Tele Calling & Sales
Make daily outbound calls to existing and recent customers to promote spare parts, offers, and new stock.
Handle inbound enquiry calls and convert them into confirmed orders.
Speak to customers in their preferred language (Tamil/Malayalam/Kannada/Telugu/Hindi/English) based on region.
Tele caller must Push for daily/weekly sales targets given by the manager.

Customer & Order Handling
Take part numbers and requirements accurately from customers.
Share price list, stock availability, and delivery timelines.
Coordinate with warehouse/billing team to process and dispatch orders on time.
Follow up on pending payments, undelivered orders, and repeat business.

Database & Reporting
Maintain and update customer database (region-wise) in Excel/CRM.
Track daily calls, leads, and conversions; send daily/weekly report to manager.




Note competitor pricing or market feedback shared by customers.

Customer Relationship
Build long-term relationship with regular buyers for repeat orders.
Handle basic complaints politely and escalate to manager when needed.
Do periodic follow-up calls with inactive customers to bring them back.

Global/Export Customers
Communicate with international customers in simple, transparent English.
Coordinate with export team for shipping and delivery updates.

Skills Required:
Tamil, English & Hindi - mandatory
Malayalam/Telugu/Kannada - added advantage
Basic Excel, WhatsApp Business, CRM data entry
Positive negotiation and follow-up skills
Aggressive sales mindset - should have a "target must be achieved" attitude, ready to push for sales daily and not settle for "no" easily
Willingness to learn truck spare parts and brand-wise part compatibility

Eligibility
Education: Any Degree / D

📌 Tele Caller Executive Madurai
🏢 N Kannalagan
📍 Madurai