ICE Data Services is seeking an exceptional and highly motivated onboarding specialist to join a quick-paced Global Delivery Team. The Client On-Boarding Specialist is an integral part of ICE Data Services overall operational workflow which contributes significantly to the overall success of the business.
In this role, the Client On-Boarding Specialist will be responsible for the set-up and management of recent and existing product configurations currently offered by ICE Data Services. This position will liaise with Client Service, Sales, Product Management and IT to ensure clients experience a seamless onboarding experience.
Responsibilities
Establish solid working relationship with clients throughout the onboarding process
Communicate expectations and deadlines to clients and internal stakeholders
Act as an escalation point throughout onboarding process
Capture client requirements as needed
Ensure product solutions satisfy client needs
Confirm product solutions are compliant with external vendor policies
Confirm product solutions meet ICE Data Services minimum product standards
Manage client test/trial process
Create and maintain proper onboarding documentation
Coordinate hand-off to client service
Provide client demos as needed
Maintain accurate client communication records
Ensure all internal stakeholders are updated on the progress of onboarding progress
Communicate enhancement requests as appropriate
Escalate issues when onboarding progress is at risk
Internal Access Requests and Tickets
Knowledge and Experience
Bachelor Degree or equivalent work experience
Demonstrate experience in client service, finance or project management
PC skills - ability to use Microsoft Word and Excel. Knowledge of Outlook, Salesforce, XML, SQL and Unix a plus
Tremendous interpersonal and communication skills
Excellent teamwork and collaboration skills
Solid customer service skills including excellent busine