Job Overview

This role requires regular interaction with customers, internal production teams, dispatch, and accounts to ensure timely updates, issue resolution, and customer satisfaction throughout the order lifecycle.

Key Responsibilities
Manage and maintain solid relationships with existing customers.
Coordinate with customers on order status, production progress, dispatch, and delivery updates.
Ensure smooth communication between customers and internal teams for timely order execution.
Work closely with sales, production, quality, dispatch, and accounts teams.
Follow up on pending approvals, order updates, dispatch planning, and customer requirements.
Maintain customer records, order details, follow-up trackers, and communication history in Excel.
Prepare reports on order status, customer follow-ups, pending issues, and service performance.
Ensure high customer satisfaction through timely follow-up and effective coordination.

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:
Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Crm Executive Surat
🏢 Magical Brands Private
📍 Surat