Job ID
67280
Category
Ford Credit Services
Location
Chennai, India
Work Type
In office

This position is designed for a proactive professional who thrives in a fast-paced environment and is passionate about transforming business processes through levers of offshoring, digitization, AI / RPA automation and streamlining. In this role, you will lead the redesign of key processes and workflows, take full ownership of opportunity identification and supervise end-to-end implementation ensuring smooth integration and sustainable operational excellence.

Responsibilities:
Global Transformation Initiatives:Actively support or drive key transformation initiatives across the organization, ensuring alignment with strategic objectives.
Process Re-engineering:Analyze and redesign complete business processes through levers of offshoring, AI automation, RPA automation, digital transformation and process streamlining.
Process Mapping:Develop detailed process maps for current (as-is) and future (to-be) process flows, providing clear visual documentation for stakeholders.




Prospect Identification & AI Use Cases: Identify and evaluate opportunities for process offshoring, elimination, and standard and AI automation(e.g., Gen AI, ML, NLP) to solve complex business problems and streamline workflows; Quantify the financial and operational impact of proposed standard as well as AI driven process improvements. Develop business case, calculate projected ROI, and track post-implementation metrics to ensure solutions deliver measurable business value
Service Level and KPI Review:Assess current and proposed service level requirements and process KPIs to ensure they meet the evolving needs of the business.
Governance and Service Management:Review and refine governance and service management frameworks to maintain high standards of service delivery.
Design Workshops:Organize and support workshops to design innovative solutions, fostering cooperative environments for

📌 Global Process Optimization Analyst Chennai (India)
🏢 Ford Motor
📍 India