Company: BGS Honda
Department: Customer Relationship Management (CRM) / Service & Sales
Designation: Customer Relationship Executive (CRE)
Reporting To: CRM Manager / General Manager
Job Purpose
To ensure excellent customer satisfaction by managing customer interactions, service follow-ups, complaint resolution, and maintaining long-term relationships with customers of BGS Honda dealershipHandle inbound and outbound customer calls.
Schedule service appointments and send service reminders.
Conduct post-service and post-sales feedback calls.
Resolve customer complaints and coordinate with concerned departments.
Maintain customer data and update CRM software regularly.
Inform customers about service campaigns, offers, and current products.
Ensure high customer satisfaction (CSI) and retention.
Prepare daily, weekly, and monthly CRM reports.