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Role Purpose:
To source current accounts from NTB from the existing corporate base and deliver on meeting NTB targets
To cross-sell asset products of the bank, namely, Home Loans (via referral), Personal Loans, Cards, Premier
(referral)
To ensure the KYC/AML norms of the bank are complied with at all times.
To execute marketing events and promotions to generate business in their catchments, in conjunction with support
departments such as INM MKT
To maintain call reports and MIS as required
To respond to CEP complaints in a timely manner and to customer satisfaction
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation
of financial markets
Impact on the Business
To source new accounts from NTB from the existing corporate base and deliver on meeting NTB targets
To cross-sell asset products of the bank, namely, Home Loans (via referral),
Personal Loans, Cards, Premier (referral)
To ensure the KYC/AML norms of the bank are complied with at all times.
To execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as INM MKT
To maintain call reports and MIS as required
To respond to CEP complaints in a timely manner and to customer satisfaction
Customers / Stakeholders
Ensure a consistently high level of product and service delivery for relevant customer touch points
Develop and maintain valuable customer relations and ensure effective service delivery
Timely and satisfactory closure of CEP complaints. Minimize complaint docking and high risk complaints
Effectively implement issuance and handling of IWPs. Monitor for correctness of process and meeting specific customer needs
Use learnings from customer/area visits and discussions to sharpen the proposition and enhance