About DealerOn

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.
Position Title - Associate Customer Support
Job Summary:
The Customer Support Associate is responsible for delivering exceptional customer support by answering incoming calls, creating and managing cases in Salesforce, and resolving issues with a focus on first-call resolution. This role requires a proactive, customer-first skilled who can effectively support both internal and external clients across multiple channels,



ensuring issues are resolved accurately and within service level expectations.

Competencies:
Effective communication and verbal skills
Flexibility & Adaptability
Team oriented and the ability to work collaboratively
Proactive in taking initiative
Ability to multi-task in a fast paced and energetic setting
Executes on the Extreme WOW with every customer interaction
Highly adaptable to process and system changes
Knowledge of HTML, CSS, JAVASCRIPT and use of technology
Job Expectations:
Answer inbound calls from customers while implementing the necessary customer satisfaction skills which include phone etiquette, accountability and active listening while meeting specific service level and performance goals.
Manage incoming support tickets to ensure all customer inquiries are resolved effectively and efficiently. This includes validating support tickets, providing updates and callbacks within a timely manner and occ

📌 Support Associate Pune (India)
🏢 DealerOn
📍 India