Role Overview The Guest Service Representative plays a critical role as the first point of contact for our guests. This role is responsible for building strong, long-lasting relationships with guests by providing timely, empathetic, and effective support across multiple communication channels. At RAHO, guests come first—and this role is key to ensuring a smooth, delightful, and memorable stay experience.

Key Responsibilities
Respond to all guest inquiries within 15 minutes (TAT)
Provide accurate and knowledgeable information on rooms, pricing, availability, food, and services
Ensure guest satisfaction ratings of 9 and above
Proactively upsell food and service bundles to meet acceptable sales benchmarks
Be virtually available to guests throughout their stay for support and assistance
Actively listen to guest concerns and resolve issues promptly and professionally
Handle guest complaints with empathy, ownership, and solution-oriented thinking
Coordinate closely with on-ground operations, housekeeping, and kitchen teams to meet guest needs




Maintain detailed records of guest interactions, feedback, and complaints
Extract insights from guest feedback and share them with internal teams
Provide suggestions to improve guest service processes and efficiency
Stay updated on company offerings, SOPs, and service standards

Skills & Qualities We’re Looking For
Solid verbal and written communication skills (English required)
Customer-first mindset with high empathy and patience
Ability to multitask and work under pressure
Strong coordination and follow-up skills
Problem-solving and conflict-resolution ability
Attention to detail and documentation

Nice to Have
Prior experience working in a startup or quick-growing environment
Familiarity with hospitality tools, CRMs, or booking platforms

Why Join RAHO?
Be part of a fast-growing hospitality startup
Prospect to directly shape guest experiences
Collaborative and dynamic work environ

📌 Guest Service Associate Bengaluru
🏢 RAHO Hospitality
📍 Bengaluru