We are looking for a Dental Receptionist / Front Office Executive / Dental Counsellor to join our dental clinic in Madhapur, Hyderabad.
Roles & Responsibilities
Dental Receptionist & Front Office
Welcome and attend to patients in a qualified and friendly manner.
Manage the reception/front desk and ensure smooth patient flow.
Handle patient registrations, appointments and scheduling.
Answer phone calls, WhatsApp enquiries and online enquiries.
Coordinate appointments between patients and dentists.
Maintain patient records and update clinic management software.
Handle billing, receipts and basic payment coordination.
Manage daily front-office activities and administrative tasks.
Coordinate with doctors, dental assistants and other clinic staff.
Dental Counselling
Explain dental treatment plans and procedures to patients in a straightforward and clear manner.
Address patient queries and concerns regarding treatments.
Explain treatment estimates, packages and payment options.
Follow up with patients for pending treatments and appointments.
Encourage patients to proceed with recommended treatments through professional counselling.
Maintain strong patient relationships and ensure a positive patient experience.
Support the clinic in achieving appointment and treatment-conversion targets.
Experience as a Dental Receptionist, Dental Front Office Executive, Dental Counsellor, Patient Coordinator or Hospital Front Office Executive is preferred.
Freshers with excellent communication and a positive attitude may also be considered.
Excellent verbal and written communication skills.
Fluency in English and Telugu is preferred; Hindi is an added advantage.
Pleasant personality and professional appearance.
Valuable interpersonal and patient-handling skills.
Basic computer knowledge is required.
Experience with dental/clinic management software will be an advantage.
Should be comfortable with patient follow-ups and counselling.
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