Company Description:
Our commitment to Diversity & Inclusion:
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Job Description
Department: Guest Service
Designation: Guest Service Executive (F&B; service)
Reports To: Guest Service Manager
Prime Function:
Ensure to provide proficient and qualified guest service to the guests by meeting and also exceeding their expectations.
Welcome the guests by greeting them as per the standards.
Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B; Service)
Key Responsibilities:
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People Management_
Respond to customer queries by resolving issues in a timely and effective manner to ensure customer satisfaction.
Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.
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Financial Management_
Identify optimal, cost effective use of the resources and educate the team on the same.
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Operational Management_
Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
Ensure to be familiar with all dishes on the menu.
Ensure clearance of all soiled chinaware, glassware, silverware from the guest tabl