ARC/Premium Support Engineer - L3

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:
What you’ll do:
Lead and drive troubleshooting on Customer reported issues.
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
Be a customer advocate for timely resolution of the problems reported, understand the workplace/network and impact on business.
Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
Keep the other support teams trained on the designated CFTS customer network, practices followed.




Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
Participate in tasks such as recent product development projects, Knowledge base creation, trainings, and other documentation activities.
Mentor newly hired support engineers and peers in technical areas of specialty.
Products to be supported - Switching Platforms (Juniper/Aruba), WLAN Platforms (Juniper/Aruba), Software Platforms (Juniper/Aruba)

This is an individual contributor role. There will be weekend coverage as per roster and pager rotation coverage.

Primary Skills required:
Excellent Customer handling and communication (verbal and written) skills
What you need to bring:
Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
Multicast protocols [IGMP, IGMP-snooping, PIM]
Wireless L

📌 Arc/premium Support Engineer Chennai
🏢 Hewlett Packard Enterprise
📍 Chennai