Job Responsibilities
Daily Operations Management:
Daily pest control service schedules ko coordinate aur monitor karna.
Technicians ko daily job allocation aur route planning dena.
Customer visits aur service completion ko track karna.
Emergency/complaint services ko priority ke basis par coordinate karna.
Technician Coordination:
Field technicians ki attendance, availability aur daily deployment monitor karna.
Technicians ke performance aur productivity ko track karna.
Required chemicals, equipment aur PPE ki availability ensure karna.
Customer & Service Management:
Customer complaints ko receive karke timely resolution ke liye coordinate karna.
Service quality aur customer satisfaction monitor karna.
Repeat complaints ko identify karke corrective action lena.
Documentation & Reporting:
Daily service reports, job sheets aur technician reports maintain karna.
Pending services, complaints, cancelled/rescheduled jobs ka record maintain karna.
Daily/weekly operations reports management ko submit karna.
Coordination:
Sales, Operations, Accounts aur HR teams ke saath coordination.
Current contracts/services ke implementation mein support.
Customer requirements ke according service execution ensure karna.