PRIMARY DUTIES AND RESPONSIBILITIES
Ability to communicate with our global customers in both written and spoken English within corporate setting
Should have basic knowledge of ecommerce service industry.
Should have basic knowledge of hospitality and service industry.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
ELIGIBILITY
Excellent English Communication and presentation skills.
Proven customer support experience or experience as a Client Service Representative.
Versant skills with C1 Level.
Undergraduate/Graduate with min 6 months of experience.
WORK CULTURE
5.5 days a week with rotational off
Rational Shift
Pay: ₹25,000.00 - ₹30,000.00 per month
Experience:
international travel, hotel event bookings: 1 year (required)